Opi N.

Amazon's shipping reliability is abysmal, especially when using same day / next day delivery. 5 out of 10 of my last same-day or next day delivery, did not arrive either on time or at all. When amazon ships with regular prime 2 days, never a problem thanks to Canada Post (i never thought I would say that in my lifetime but it's true). HOWEVER, when it comes to same/next day delivery, their different services are a lottery. If you get Intelcom Express, you are in luck, they are great, but if you get Dynamex, you get nothing but lies and pure fabrication of delivery attempts that were never made or successful deliveries that were not made (i know, I have CCTV). Until Amazon let's me pick my same day carrier, even at an extra charge, then I will go back to brick and mortar. Amazon customer service, other than being great at apologizing, are totally useless. I spend an average of 1K/month on Amazon, but i really have to say that their service went drastically bad in the last 2 years and I will encourage my local stores, even if it means paying more... We cannot let Amazon kill the competition, then take a dump on us.