Onosma C.

It was my first time using 6pm and it was suggested by a friend who told me that they were like Zappos, free shipping and free returns. I went head and purchase two pairs of sneakers since I was not sure which pair would fit best. I am returning one of the pairs and to my surprise the company does not: 1) provide pre-printed return label (so you have to create your own label and stick it on the box) and 2) Customer is responsible for the return shipping. I am so disillusioned with this company. It will be my first and last time I buy anything from them. In today's competitive market, I expect a certain level of Customer Service which entails pre-printed return labels and free return shipping.
One less potential customer and consistent shopper.