omrah

Omra H.

1
Level 1 Contributor

Contributor Level

Total Points
249

3 Reviews by Omra

11/6/16

I purchased tickets for last nights Wild N Out event Amazura. This event was listed to begin at 9:30pm and end at 11:30pm. I along with many others waited in line for over 2 hours just to get inside. This was not the fault of the patrons because when I asked a security guard about the delay he mentioned that the VIP meet and greet was still going on. There was no other mention from anyone else what was going on inside. The staff seemed to be very upset themselves and at some point two bouncers had to be separated from each other as they were about to get into an altercation. At this point my friend, who I attended the event with, and I were very confused and figured that the show itself would just begin late. This was not the case as when we finally entered the arena at 11:45pm the show had begun and seemed to be coming to a conclusion. The mezzanine seating that we had paid $64.29 for was not only not available but the staff angrily shouted out that there were no more seats and that we could look for ourselves to see what was left. My friend managed to find a seat on the other side of the room and I unfolded a chair near the bathroom to sit. The comedians were on the stage but you couldnt hear what was being said due to the fact that people were still trying to find seating. At some point people began to stand on their chairs to see the stage, which completely blocked the little view that I had. Shortly after, the lights came on and the event concluded. I have used Eventbrite many times before in the past and have never had this issue. I understand this event was listed as no refunds but this was not acceptable. This event was very disorganized and I did not receive ANY of the services that I paid for and I am asking for my money back.

11/5/16

I purchased tickets for last nights Wild N Out event Amazura. This event was listed to begin at 9:30pm and end at 11:30pm. I along with many others waited in line for over 2 hours just to get inside. This was not the fault of the patrons because when I asked a security guard about the delay he mentioned that the VIP meet and greet was still going on. There was no other mention from anyone else what was going on inside. The staff seemed to be very upset themselves and at some point two bouncers had to be separated from each other as they were about to get into an altercation. At this point my friend, who I attended the event with, and I were very confused and figured that the show itself would just begin late. This was not the case as when we finally entered the arena at 11:45pm the show had begun and seemed to be coming to a conclusion. The mezzanine seating that we had paid $64.29 for was not only not available but the staff angrily shouted out that there were no more seats and that we could look for ourselves to see what was left. My friend managed to find a seat on the other side of the room and I unfolded a chair near the bathroom to sit. The comedians were on the stage but you couldnt hear what was being said due to the fact that people were still trying to find seating. At some point people began to stand on their chairs to see the stage, which completely blocked the little view that I had. Shortly after, the lights came on and the event concluded. I have used Eventbrite many times before in the past and have never had this issue. I understand this event was listed as no refunds but this was not acceptable. This event was very disorganized and I did not receive ANY of the services that I paid for and I am asking for my money back.

165K Views
11/4/14

This would have been a really nice event (Knicks, MSG) but unfortunately we arrived to the event realizing that our group was sitting nowhere near each other and in fact were in completely different sections. We followed the directions posted on the website exactly as stated to use the link provided to sit as a group. There would be absolutely no reason for us to purchase these tickets if we could not enjoy it together. As stated on the site... "Also, you have the option of letting your friends buy their own tickets and sit with you. Just send them the special URL you get when you buy your tickets and the seats they buy will be grouped with yours." this however was not the case for us. This is not my first time purchasing tickets from this site and I am highly disappointed and embarrassed by the way things turned out after I recommended their services to my party. This will be the last time I use their services.

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amyg39
Amy G. – Goldstar Rep

Hi Omra! When you purchase tickets in a single transaction, you are guaranteed to be seated together. Most ticket suppliers/venues we work with do honor group seating requests like the one that was noted on your order. I sincerely apologize that that was not the case for you and your group at that game. We would like to do something for you to turn your experience with Goldstar around. Please contact me at help@goldstar.com if you are open to giving our service another try.
Best,
Lisa
Goldstar Customer Service

Omra Has Earned 9 Votes

Omra H.'s review of City Elite Group earned a Very Helpful vote

Omra H.'s review of Eventbrite earned 3 Very Helpful votes

Omra H.'s review of Goldstar earned 5 Very Helpful votes

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