I had a death issue and I wanted to cancel my flight or change the destination, they never did and they don't want to refund the $3,000 I paid for the international flight. If I go to my destination I will die after I have received many death threats, but Justfly never took it seriously. They want me either to accept the flight and travel even if it unsafe or they take my money. So shady policy and the agent provide with wrong info. I will never book through them anymore.