Terrible service. Called a week before submitting my application to make sure I won't need anything else besides the paperwork listed on the website... since I my Diploma is from a different country, I wanted to make sure I got everything. Their customer service representative ASSURED me I had everything and all I had to do was to click "submit". Only after 3-4 days I got an email saying "not enough documents... pls request additional paperwork from the country you got your Diploma". It was pretty much impossible to get that (and they new that) since we are in a different time zone and I have graduated 6 years ago. I called and asked for my money back... Long story short, RUDE, IRRESPONSIBLE and LIERS!... I've lost $70 because their own representative told me my paperwork was good to go. Don't deal with them... there are other better evaluation companies out there!