Olwen K.

I ordered 10 small notebooks and hardbacks. They arrived late and I was informed when they arrived on my doorstep that I had to pay an almost 30 euro charge, despite the fact that I had received a confirmation email to say that I had paid for everything including shipping. I was not allowed to take my order without paying this charge. I cannot find anyone to contact to complain about this or even to find out what the charge was for. The redbubble help centre is next to useless on the matter. Another thing I found strange was that the delivery man was from UPS and not Landmark which is the company that redbubble said would deliver my item. The parcel had also been to Germany for some reason even though it was coming from America to my home in Ireland. As I could not pay the charge, the parcel was taken away. I would like to demand that I receive my order without paying for this unknown charge as it arrived late, I was not told about the charge prior to this and the shipping arrangement is suspicious.