I ordered a backdrop back in December hoping to get it in January but had to cancel because it was never going to get to me on time for my travels. Customer service sent me an email my order would be canceled after asked for cancellation and would be refunded. I have not received any refund till today after countless email. There's no phone number to call as well. I went back to an order I cancelled in August 2019 and realized I never got a refund as they stated as well.