John G.

Would you like to know the solution to all your dissatisfied 1 star customer reviews Jerry? I'll give you the answer for free and no need for your future appreciation.

Here are the Deceptive practices that leads to angry customers. They are used to prevent customers from canceling and they work very well. The proof is in the reviews.

1. It is difficult to find the cancellation page. I believe a customer has to search for a specific link rather than just navigating the Scribd home website. It is unusual that one cannot cancel from the Scribd homepage. When compared to subscribing cancelling is pretty difficult. Why is that Jerry Please answer.

2. I exclusively used this service on my iphone. But unlike every other application I could not cancel through my apple id? Why is that Jerry? Please answer

3. Where most people likely go wrong is the first cancellation page. I clicked the first "cancel subscription button" and thought I was done with this aggravating task. But I found out months later that there is a cancellation funnel that customers have to go through. You click cancel subscription. Then it takes you to a page that seems to confirm your cancellation. But this is not true. Its actually a second cancellation page. You have to scroll down to cancel again?! What awaits is another cancellation page(the last one). Why is this Jerry please explain and change. Keep in mind there is only one subscribe button. Why is there a discrepancy Jerry? Please explain.

So the solution Jerry is to get rid of the cancellation funnel. Why does a customer have to click cancel 3 times or more to cancel there subscription?. This is why you have so many unhappy customers. Get rid of the extra cancellation pages and I promises your bad reviews will reduce.

For doing your job all I ask is for a refund for the months that I assumed my subscription was canceled (I clicked unsubscribe once which should be enough).