Olivia R.

I am livid! I I shop on ASOS A LOT over the past years and I spend quite a bit for each order at a time. The past two years I feel like they have been going downhill. I received items extremely late, damaged items and incorrect items. This past order I return everything (due to receiving a wrong item and poor quality clothing) and shipped it out using their label. Mind you, whenever a company has provided me a label, I can typically email them and ask them for tracking info since they keep the return tracking number on file. Not for ASOS. I passed my package off to my mailman (so I did not receive a receipt) and three weeks later here I am waiting for a refund. I contacted them and they pretty much told me we need to see the receipt. My question to them, do you not keep track of the labels that you issue to your customers where you can pull it up? Their response, it's a free label, you need to get a receipt. Okayyyy. Well some people can't go to the post office and get a receipt. I asked to speak to a manager and they told me that they would say the same thing to me and ended the chat immediately. Safe to say, I am no longer shopping with them ever again and plan to shop with their competitors.