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Olivia P.

Contributor Level

Total Points
84

1 Review by Olivia

  • LegalZoom

3/27/17

I just started my LLC nearly a month ago and have had issues ever since I began... Today, after about my 5th call to them I still got no where on the situation and trying to obtain my EIN #. I have already invested money into this and have not received the customer service care I feel I deserve or anywhere near starting my business in transportation as I planned.

I cancelled the order and also want all of my money back, but I'm being told that isn't possible. So that means out of $400 I have already spent, they are refunding $79 only. SO, Your are going to scam your "customer" out of money when customer service is guaranteed? The IRS doesn't charge you what so ever, but I chose LegalZoom for the customer care I needed and if needing legal assistance ever, I could use as a resource.

I'm also upset on the fact I had to call back multiple times and my account wasn't called to make me aware of the status, and just general updates. That in my opinion is what successful customer service is defined as.

To conclude, it is just very disappointing, I would not waste your time and go directly to the IRS to get started. I wish I would have an saved the $400 I have already spent on my account with LegalZoom.

-OP

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LegalZoom S. – LegalZoom Rep

Hi Olivia, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We apologize for the poor experience you had while transacting business with our organization. Please be reassured that we will review your order & forward your comments to review our operations and determine where improvements need to be made. We will contact you directly in hopes of making this a better experience. Please also feel free to contact a manager directly via help@legalzoom.com.

Olivia Has Earned 4 Votes

Olivia P.'s review of LegalZoom earned 4 Very Helpful votes

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