Olivia P.

I am a seller and I am faced with a planned buyer fraud and Etsy did not help me. I had a customer who ordered a custom product in my shop. During production process the buyer requested to cancel the order, then decided to continue production thereby lengthening the production time. After the order was shipped with all supporting documents (tracking number with mail stamp), photos the buyer opened the case and requested a refund due to the fact that the dispatch was delayed. I made the refund to her. After she was refunded she left 1 star review and wrote that the product never was shipped and she did not get the refund. Besides the fact that she received the goods and money back she lied. I asked Etsy to delete this review as it is a lie. I have all document proving that the order was sent and received by the buyer. Etsy did not remove this review because it does not contradict their Policy.
In each product I put my soul and it is very disappointing when such situations happened and I could not do anything but fraudster buyer can spoil your rating.