Olivia M.

Horrible service! Ordered an item over a month ago. The item was supposed to be here by January 29th. I thought I ordered this well in advance for an event 2 weeks from now (so a month and a half in total) and I emailed to find out where the item is. The item was sent without a tracking number and they fail to tell me what company they sent it with. There is no update on where the item is and when I email they just tell me to check with my local postal service. I went to canada post and they said they have nothing under my address and there isnt much else they can check without a tracking number. I have no way to figure out where this item is and when I email back and forth with ASOS, they simply blame my "local postal service" even though they can't even tell me what courier they sent it with and then follow to tell me to wait until February 15th and then to email them again if it does not arrive. That date is past the event so now I'm stuck buying a new outfit even though the item MAY come or may never come who knows. This is a complete joke of a company, DO NOT ORDER FROM THIS COMPANY IF YOU NEED ANYTHING WITHIN 2 MONTHS OF ORDERING THE ITEM. HORRIBLE HORRIBLE CUSTOMER SERVICE. 0 OUT OF 10 if I could possibly rate that.