Olivia D.

I received an extremely damaged package in which both ends were partially opened. This is the second I received in the same week from Amazon (the first was left outside damaged and soaking wet without a cover) so I contacted UPS who they deliver through and said Amazon requires complaints directly through them. Once I contacted Amazon that my weighted blanket that was inside had also been damaged (small little plastic beads everywhere- all over the ground, the bed, the package) their solution was for me to send it back. Not only do I not think it's finqncially or economically reasonable to send back a 17lb blanket but also extremely unfair to the purchaser to be required to be inconvienced for a delivery issue. If this was a preference dispute, I'd have no problem returning the product but because it was delivered to be in this condition it seems entirely inappropriate that is the only solution. I wrote to Amazon on a second attempt and never received a response. Extremely disappointed as I normally am a frequent Amazon customer.