Similar to the other reviews, I have never experienced such terrible customer service from a retailer as I did with Pajar. I ordered a pair of boots and started contacting them about a month later as I had not received them. Since I was never able to get an answer by email, I started to call them regularly and spoke with the same person every time - Tracy. I kept being told they were looking into it and she kept promising me a refund, which never materialized. After four months (yes, FOUR MONTHS!) of being friendly and patient and not having received either a refund or the boots, I finally expressed that I was not prepared to wait any longer and they needed to get me my refund immediately. Tracy hung up on me! When I called back, she hung up on me again! This is beyond unacceptable treatment of a customer. Who does that?!? If they expect to remain in business, they need to entirely revamp their customer service department. I would recommend that you stay away from this company and their products. They evidently do not care about their customers.