Oliver X.

This is not exaggerated. It's the worst customer service ever. They are arrogant and like to close the online chat rudely. They don't treat you as customers. It's their company culture
I placed an order on their website but received the wrong item, which I didn't fuss about. But I forgot the email address that I used to place that order so I asked them for help. The very first staff called Mathew simply said he was unable to help and close the chat rudely. And then the next one asked me to provide the billing address and the order detail, which I did. She asked me the phone number and then told me they would get back to me within 24hours.
After one week, no one call me, So I contacted them again. Just like last time, asked me to provide me the phone number, told me her manager will call me within 48 hours and rudely close the chat before I finished.
Two days later, still no one called me, I contacted them again. Still the same, wait for another 48 hours and close the chat rudely again.
It goes on and on like this.
They just don't treat you as their customers. That's why the customer service team can fool you again and again and close the online chat as they want without asking you if you have any further questions like THEY are the customers. It's just their company culture. Do NOT shop on asos.com anymore!