Ok so I wanted to know myself how lead generation companies could help with my farm. Best way to do so was to sign up and give it a go. I just went for it and will keep you posted but its true about the customer support mentioned as these guys are very professional and helpful.
I completed my 'training' online last week but it was straight forward, no surprises for any agent familiar with farming. I'm looking forward to the leads as they are what I signed up for but the company has delivered on their promises so far and I have no reason to doubt their service.
I was told that I needed to do some setup on my end before I would be able to jump on the leads but again it was basic stuff like setting up my profile photo my contact info and so on. Took all of 5 minutes. I can't wait to see if it was worth the investment but they seem legit.