I booked a flight using this site and the customer service and everything is ok. However, when I wanted to find out if there was a cancellation charge for part of a flight, they told me to send for a quote on the website. On the website it specifically stated they wouldn't make changes without my consent, so I felt ok sending for a quote. They immediately called me and scared me into sending an email telling them not to make any changes otherwise they might cancel the entire flight. This company appears to be run out of India.