Olia P.

Ordered a christmas tree, it arrived a week later in a box that was cut in half, was open and had multiple punctured holes on each side. Tree was pre-lit so needless to say lots of lights didn't survive. There was no protective wrapping on the tree it was just stuffed inside the box and box looked like it was run over by a truck. Tried to return the tree, but its impossible to get a hold of anyone. Was told the return label takes 24-48 hours to be emailed. That changed to 5-7 business days after the initial 48 hours were over. Now over a week later still don't have the return label and damaged tree still sitting in its original box in my garage. Not sure what to do at this point. Take them to court? Anyone has any suggestions?