We’re in this together! Stay safe with our COVID-19 guide


Olga M.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since September 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Olga

I have booked many trips through this website and have never had an issue and have never had to cancel. I just recently book a flight and hotel on 8/30/2020. The cancellation policy was that I'd have to cancel by 9/15 by 3pm to cancel with no penalty. I left my first email, because that's the only why they do their cancellations, on 9/6/2020. No one responded. A few days later I wrote another email with nothing. I started to panic since we were not getting close to the cancellation deadline. By 9/15/2020 I had left 3 emails and called various numbers, including the hotel directly with no answer. I finally got an answer and can you guess when? Yup your right on 9/15/2020 after 3pm! They told me that I could only get half my money back because it was passed 3pm that day! I emailed screenshots of everything I did to try an cancel and they didn't care. Then I got a message back saying that now I can't get any of my money refunded to cancel. I had to send them the screenshot of THEIR policy where it states clearly that I an due a refund. They also told me that I didnt put my booking number when I tried to cancel and that they emailed me. That was a lie because I never recieved anything. They had my email that I booked with. They have horrible customer service and they do everything they can to not have to refund your money. I will never use them again!

Olga hasn’t received any votes.

Olga hasn’t received any thanks yous.

Olga doesn’t have any fans yet.

Olga isn’t following anybody yet.

Similar Reviewers on Sitejabber


So I booked over the phone and scored a great deal from boston to miami in march 2019 for our...


Wasn't too helpful never gave me confirmation code nor sent the link for me to check in.