Old C.

I ordered 3 items on Dillard's. Com on 05/19/19. The order was out for delivery on 05/20/19. I received first trucking email with delivery date on 05/24/19 by the end of the day. That day never happened. Next email came with a new delivery date 05/28/19 by the end of the day. Never happened again. I called to Dillard's customer service, was on the phone for 21 min, and was told that item is returning back to warehouse. "why?" I received an answer "we do not know, there is no order cancellation, it might be just a mistake". "we can return your money". "But I want to know why it was sent back to warehouse" I never received an answer for my why?
Dillard's customer service representative restated, as it also was showing when I was ordering those items, that standard delivery is 3-5 business days. It is already at the 7th day.
When I spoke to the supervisor, I was offered to cancel my order and it will take a few days to return my full refund... or keep waiting and hopping that it will miraculously delivered by tomorrow 4pm.
Not sure if that will happened... back from warehouse in one day, it will be a miracle.

This is the delivery records I retrieved from FedEx tracking

Tuesday, 5/28/*******:57 pm MABELVALE, AR
Arrived at FedEx location
8:58 am MABELVALE, AR
At local FedEx facility
Scheduled for delivery next business day ----KEEP IN MIND DELIVERY ADDRESS IS IN AZ, NOT SURE HOW IT WILL BE DELIVERED TO ADDRESS IN LESS THEN A DAY, IT IS ALREADY TAKING 10 DAYS FOR DELIVERY.
6:35 am MABELVALE, AR
At local FedEx facility
Monday, 5/27/*******:11 pm MEMPHIS, TN
Departed FedEx location
7:15 pm MEMPHIS, TN
Arrived at FedEx location
Friday, 5/24/*******:31 pm PHOENIX, AZ---- IT WAS IN PHOENIX ONCE, NEVER DELIVERED TO THE ADDRESS.
Departed FedEx location
5:23 am PHOENIX, AZ
Arrived at FedEx location
12:52 am CHANDLER, AZ
Departed FedEx location
Thursday, 5/23/*******:53 pm CHANDLER, AZ
Arrived at FedEx location
8:43 am CHANDLER, AZ
In transit
8:43 am CHANDLER, AZ
Arrived at FedEx location
2:53 am CHANDLER, AZ
At local FedEx facility
Wednesday, 5/22/*******:43 am PHOENIX, AZ
In transit
12:34 am ADRIAN, TX
In transit
Tuesday, 5/21/*******:32 pm CARLISLE, AR
In transit
12:26 am MABELVALE, AR
Left FedEx origin facility
Monday, 5/20/*******:24 pm MABELVALE, AR
Arrived at FedEx location
11:59 am MABELVALE, AR
Picked up
4:17 am
Shipment information sent to FedEx

So now it is not about those clothing items and my money... it is just a curiosity game.
HOW LONG IT WILL TAKE DILLARD'S TO DELIVER.

STANDARD 3-5 BUSINESS DAY DELIVERY IS A FALSE ADVERTISEMENT.

DILLARD'S DELIVERY SERVICES DID DISCREDITED THEMSELVES.
If it would be an option, I would give a negative 5 stars.