When I paid for a VW Polo automatic at Edinburgh airport 09 to 13 June and got a Fiat 500 instead I tried to communicate with them. I have been trying ever since, but they do not have any proper customer service. They just have some people telling me from time to time that they need more time to sort this out. They have ben doing this since my first message to them about this on 12 June. Do not ever use this company. I don't know how they can be allowed to operate this way.