Deborah Q.

I bought a ticket and decided to change my date. First of all, they claim that British Airline will not refund your money but give you credit toward rebooking. Also, they maintain that the refund can only be used on their website. Now, when you want to book, the site does not allow you to use your credit even though, it says use your credit to rebook here.
Eventually, you would have to call the customer service and spend an average of 4 hours before you could speak with someone. One Tier of customer service would speak with you after an hour. This first tier of customer service can only do whatever you can do on your computer. They do not help you at all except you do not have access to the internet. The Second Tier of customer service is another 2-3 hours wait time. These people are very manipulative and they are only preoccupied with how to extort money off you. Now, when you tell this second tier, your choice of ticket you like to book, they would let you understand that the price you see online is for people who are booking for the first time. They will now start telling you to pay the crazy extra amount to use your refund. I have bought tickets numerous times before. I encounter this problem because I happen to change my departure date by one day.