OKSANA P.

Purchased 7 items, 4 of them were advertised at a great price as "78% off one day blowout sale" but suddenly doubled in price after adding to cart. Contacted customer service during the purchase - was told they can not see my screen, Decided to place the order (not to miss that "one day sale") and request a refund of the difference - big mistake, even after receiving my screen shots with clearly advertised lower price (and BTW it took a lot of effort to get a functional customer service email address capable of attaching a proof) they told me that the price was a preview of the coupon price - the answer was just a push back - only on 4 particular items it was a "one day sale" clearly marked! On many others items that I looked at, including 3 other items purchased at the same time, it was no mention of "one day sale"! And the prices were correctly displayed,

Not only they invented an answer that had nothing to do with the truth, they did not want to discuss it and kept transferring me from "supervisor" to "supervisor" just to tell me that they would not give me any refund in spite of my proof of false advertising.

Well, my conclusion - classical false advertising and misleading of the customers... followed by a run around instead of the customer service.

I enclosed one of the screen shots (of 4 I sent to their customer service) with clearly marked price and "78% one day blowout price" clearly stated: Fullbeauty charged me twice the price! And I have bought 4 different items with the same false advertised price while other 3 on the same order did not have such problem.