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of t.

Contributor Level

Total Points
82

1 Review by of

  • LeatherUp

1/14/17

I purchased a xelement armor motorcycle jacket from leatherup in December 2016 for my husband's Christmas present. The jacket was made in Pakistan of very poor quality on the second day he wore it the jacket zipper pull came off when he tried zipping it up. When we inspected the jacket stitching was coming undone and the snap buttons that hold the inner liner and the jacket together had a broken button. I contacted customer service and they told me to send pictures they sent me a return label and it is currently being inspected by leatherup. The customer service rep said, "after they inspect the jacket they will repair the jacket or replace it if it's not repairable." I am not satisfied with either out comes because if the jacket is repaired it's still defective in my opinion so I know I will have problems with the jacket later down the road after the 30 day warranty expires. Not only that since it's an armor jacket and its poorly made how can I feel confident and feel safe that my husband is going to be even slightly protected if, GOD forbid he was to go down. Funny thing is I read many reviews on their website about the jacket before I purchased it and all were positive, then I went through the reviews yesterday and went through all the pages of reviews and every single one was rated either a 4 or 5. I really wish I would have seen this site before I purchased from them so if your reading this all these people who have posted are not wrong!

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