Ofelia B.

My primary doctor is at the Mayo Clinic Doctor Benjamin Cochran Jacksonville Florida location, so on April 10,2019 I went in for what was a physical during my appointment the doctor said that it was time for me to schedule a colonoscopy so I did, the next available appointment was not until May 7th, well I had it done and they found a Polyp but did not take it out, so me worried and not understanding why it was not taken out I tried to reach out to my doctor but every time I was unsuccessful and every time I was given the run around or lied. Then finally on June 13,2019 I received a call from Doctor Cope he was very apologetic that no one had reached out to me to explain the procedure, and said that he was going to have scheduling reach out to me to schedule to remove the polyp they found and explained why it was not removed. Okay so now I was feeling better until the scheduler said that I had to do an office visit again to get clearance because 30 days had passed, I said "what", you are billing me again? For this visit because no one reached out so that we can schedule the removal on time. Her answer was we are going to bill the insurance, yes but that is not free money, and I also have to pay again. And if you have been to Mayo Clinic it's not on the cheap, be careful too because they bill procedures wrong, my procedure was preventive, and they billed as a diagnostic. I have decided to find a more caring doctor practice I have never in my life dealt with so many people that showed no caring all they do is apologize for their mistakes but make you pay for them and that is just policy I was told by the last two ladies in scheduling Tomesha Tunsel, and Felicia Foster. Stay Away if you can.