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Customer service is pretty one sided. I was constantly being harassed by a few exchanges I joined. These people even came out onto public social media, and into my personal email. It was reported to elfster time and time again, but their response was instead of taking care of the harassers, to deactivate my account. All my gifts were sent and received by my gifters with proof, and even the maker of the exchange saying so.
Definitely only do this with friends, and don't expect help if you choose to enter in with strangers. Learned the hard way and was scammed multiple times. Shame.
Nyk Q.'s review of Elfster earned a Very Helpful vote
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I already disliked the holiday. I tried to eliminate the stress of it all with this app but...
Hi There Nyk. Sorry you have had issues with the organizers of your past exchanges. We'll have one of our support team members reach out to you for details to get this resolved. Thank you for providing us with as much information as you can.