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I just booked a flight through spirit for a weekend in USVI and not only did they steal my money but the customer service was extremely unbelievable. I booked through AA and wanted to cancel the flight. Called the customer service about 12 times before being connected to an older man with a middle eastern accent (the same person EVERY TIME, different name) who disconnected the call every time I asked for a refund. I demanded a flight confirmation code because it was 2 days after I booked and still didn't have an official flight ticket. Then I decided to go to spirit myself and try to get a refund. Which if you know anything about spirits policies for changes or refunds was HELL! Moral of the story I lost $700 right before having to take a trip. Never Again
Tip for consumers:
Stresssssssssss just don’t do it, I don’t know why I didn’t check the reviews before literally impulse spending to catch some cheap flight. As my mom says, cheaper is never better!
Products used:
I had to cancel my ticket on my own and still never got my money bc Spirit is a money scam within itself and just bought another ticket with American Airlines
Nyah M.'s review of SmartFares earned 2 Very Helpful votes
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Empty.
My ticket cost 1950 usd AND expenses for Smart fares was 400 usd!
