Nunia N.

I have been a customer for the past 9 months purchasing items from jewelries, shoes & clothing (mainly dresses, blouses, dungarees/jumpsuits, jeans).
It has been like a roller coaster for me as sometimes its been good and items arrive on time and other time its been dreadful waiting for the ordered items to be restocked as some do take ages.
When orders are placed it automatically tells you the items are available only when orders are processed then you receive an email that items are not available either waiting to be restocked or sold out and wont be replaced. Its time consuming you should be notified there and then if items are available so that you can either cancel the item or choose another one. Not after a few days when you being informed that you can have choices either you replace the item or wait for restock. Or in cases of item being sold out you then have to choose another or claim a refund.

Items dont normally arrive on time because of this problem.

I have to keep emailing them requesting on updates on orders. Sometimes its smooth sailing and items arrive as and when expected but there are other times where the waiting time is way too long.

Clothing material is ok, i prefer not to put them in the washing machine but rather do a hand wash as some materials fade a lot quicker
Shoes - sandals are ok its what you see in the pics but cannot say the same for the trainers. Colours are totally different from what it shows in the pics

The advisors respond to your queries asap and should be commended for their helpful advice.