N S.

Dreadful online shopping experience and garbage website.

I ordered some fabric - paid extra for rapid shipping. The item still arrived a few days late.

The amount received was a third short of what I ordered. Thats quite a lot of missing fabric.

No response from seller after requesting assistance. None. Not a single acknowledgement.

(Seller still advertising the exaggerated measurements for their fabric and charging according)

Etsy has some stupid complaint procedure that wont allow you to register a complaint unless you upload a photo. Not suitable for dealing with fabrics that run into metres in length, but no they insist on that stupid photo.

A week on - not single response from either the Etsy seller or from Etsy.

A week on. No response. No attempt to rectify the problem and even though I requested express shipping, they don't allow me an option to request express rectification - the only thing to do is therefore to get a replacement from a reliable outfit.

I have absolutely no ability to rate the sellers - this is not like ebay. This is an absolutely shady situation.

Complete waste of time and money.

I could have got something next day from a larger retailer. The whole idea of supporting local business through Esty is bunk. Service quality is clearly an issue if they deny buyers like me an opportunity to leave feeback.

I imagine they make all their money from sellers and go the extra mile to protect seller from buyers who have been disappointed.

Absolute garbage. Will never use this website ever again. Zero chance.

Wish I had read the reviews

The website took my order, did not send a confirmation email. The money was taken from my account.

No order confirmation. No further communication from Pureformulas. No response to emails. No sign any order has been shipped. Several weeks passed. Finally they sent me a shipping tracking code.

But this tracking code clearly states nearly that: Item is NOT in transit!

Again they started ignoring my emails.

This is the first time I've had a bad experience from any health and fitness website. Dreadful customer services. Read the reviews before ordering!