Nouna B.

I am giving one since there is no zero or negative. I bought a great seat for $640 and the artist cancelled the concert which is fine. This was in July 17 concert was taking place in August 23. Plenty of time before concert date the event was cancelled and all fans to be refunded. Except that, I could not get a hold of the lame seller. Good seats gave me an email address and number and let me do the dirty work of crying to get my refund back. But the seller would not pick up their phone or respond to my emails. Several emails later, the seller emails me on August 1st saying: we are processing your refund today. One sentence no apologies nothing. Fine. Except that today is August 31 and still no sign of refund or responses from the seller. When I call goodseats they leave me on hold then tell me ok m'am we left a message for the seller. Give them 48 hours to respond then call us if they don't. Did that several times and no response from the seller yet goodseats still telling me to do the same thing. It is like a loop. I asked to speak to a manager. A manager is never available so I wait and wait. Today I waited 45 min for this manager and nothing I m still on hold do thought I use the time to leave the review. I m asking now my credit card to dispute the charge. I m so so peeved by the time wasted and lack of professionalism. I thought I was getting a ticket from a trusted platform not some black market craziness. I will never ever ever use this site or recommend it to anyone. Maybe if the concert took place none of this would be exposed but since in my case it was cancelled, all the behind the scene failures surfaced.