Do NOT bother paying for expedited shipping! I needed my product within 48 hours - and paid for that service. It came five days later. And I'd been trying to call for 2 days - nothing but 45-minute hold-times. The first person apparently didn't know how phones work and, instead of picking up my call (after an HOUR), hung up instead of saying 'Hello'. After 2 hours today I finally got someone who said, in her opinion, the delivery was "on time"! But if I wouldn't mind holding for another 25 minutes, she would put in a "request" to refund my extra shipping charges. I honestly wish I had just driven into town and bought a new device from Office Depot - or had one delivered from Staples - they really DO deliver within 24 hours! The time I wasted trying to track etc = $750 lost in billable hours.