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Do NOT bother paying for expedited shipping! I needed my product within 48 hours - and paid for that service. It came five days later. And I'd been trying to call for 2 days - nothing but 45-minute hold-times. The first person apparently didn't know how phones work and, instead of picking up my call (after an HOUR), hung up instead of saying 'Hello'. After 2 hours today I finally got someone who said, in her opinion, the delivery was "on time"! But if I wouldn't mind holding for another 25 minutes, she would put in a "request" to refund my extra shipping charges. I honestly wish I had just driven into town and bought a new device from Office Depot - or had one delivered from Staples - they really DO deliver within 24 hours! The time I wasted trying to track etc = $750 lost in billable hours.
Tip for consumers:
Do NOT give Canon $$$ for expedited shipping. I NEEDED this device by Tuesday pm / Weds am at the latest. Arrived at 5 pm on Thursday. And I spent 5+ hours on hold over three days trying to sort out. The rep at Canon acted like she was doing me a huge favor by "requesting" that the money I paid for expedited delivery be refunded. Umm that doesn't help - I needed the PRODUCT ON TIME. Soooo STUPID.
Products used:
Printer/scanner
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