We’re in this together! Stay safe with our COVID-19 guide

View
×

Contributor Level

Total Points
80

1 Review by Not

3/11/21

Do NOT bother paying for expedited shipping! I needed my product within 48 hours - and paid for that service. It came five days later. And I'd been trying to call for 2 days - nothing but 45-minute hold-times. The first person apparently didn't know how phones work and, instead of picking up my call (after an HOUR), hung up instead of saying 'Hello'. After 2 hours today I finally got someone who said, in her opinion, the delivery was "on time"! But if I wouldn't mind holding for another 25 minutes, she would put in a "request" to refund my extra shipping charges. I honestly wish I had just driven into town and bought a new device from Office Depot - or had one delivered from Staples - they really DO deliver within 24 hours! The time I wasted trying to track etc = $750 lost in billable hours.

Tip for consumers:
Do NOT give Canon $$$ for expedited shipping. I NEEDED this device by Tuesday pm / Weds am at the latest. Arrived at 5 pm on Thursday. And I spent 5+ hours on hold over three days trying to sort out. The rep at Canon acted like she was doing me a huge favor by "requesting" that the money I paid for expedited delivery be refunded. Umm that doesn't help - I needed the PRODUCT ON TIME. Soooo STUPID.

Products used:
Printer/scanner

Service
Value
Shipping
Returns
Quality

Not hasn’t received any votes.

Not hasn’t received any thanks yous.

Not doesn’t have any fans yet.

Not isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

matthewt518
3/1/21

Canon has the worst customer service I have EVER experienced. I made a return a week ago,...

georgiam118
12/16/20

I bought a sublimation printer or purchased one on 11/23 of this year. When I purchased the...