North B.

Their site says they pay return shipping on defective items.

All returns that are not due to defective products or eders.com mistakes will be charged a 20 percent restocking fee. And the buyer is responsible for return shipping. Of course if an item is delivered defective or eders makes an error in an order, eders will cover all shipping costs and there is no restocking fee.

I found out the hard way that this is not true. I received a trail cam that will not turn on. They suggested that I can't read directions or that I don't know how to put batteries in. Spend your money with a reputable company. If you have a problem you will be glad you did.

Unfortunately you are in no position to decide if an item is defective. You very well could have put the batteries in with the wrong polarity which could have caused the issue. Additionally return shipping is completely your responsibility. You'll find this to be the case whether you attempt to send the item back to us or send the item back to the manufacturer. In 22 years of experience it normally is the customers problem that they have misused the item or not read the directions.

Customer service
www.eders.com
*******@eders.com