I'm surprised this is the first review. This review is based my experience over 2 years ago. This is a good site with valuable and extensive reports and ratings on service providers, plus insightful articles to use as shopping guides. It's a must have for the educated consumer. After joining however, I was aggravated when they site tries to upsell me to a larger more encompassing membership. To get all the industries listed on their site you have to upgrade. I was furious; to think that a consumer protection and advocate service would use this type of ploy. I believe there was a grace period to cancel and the upsell was a fair price. The rub is the marketing and sales tactic they use to get you to buy. You could end up spending 25-50% more than what you expected to get what you thought you were getting all along, whatever the price was.