Norman D.’s Reviews of Pelican Parts & more

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10/28/18

I have no issue with their selection. However, I could have walked from California to Florida faster than their free economy shipping. Item shippe on 19 Oct and arrival not set till 30 Oct. I ordered some crappy $3.00 product to get free shipping and I regret it. Don't use their free shipping unless you live next door. Very frustrating. The shipping arrival date has changed 3 times.

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Michael M. – Pelican Parts Rep Over a year old

Norman,

Thank you for the kind words about our selection. I am proud to say we now have will over 2 million items available on our site. My co-workers in our Catalog Team work extremely hard and are always searching for new and exciting products. As a fellow enthusiast I think they have one of the coolest jobs in the company. They are always in on the ground floor and are first to be informed the latest and greatest products.

I am so sorry about the delay in transit. I completely understand how frustrating it is to wait an extended period of time to receive an order. It is painful for us to watch when we do everything in our power to get the order out of our facilities on-time. Then we stand by only to see the freight provider flubs the delivery making us miss our expected delivery date window. Most orders that ship out Economy Option get delivered to our customers on-time during the expected delivery window. Every now and then a carrier does take a bit longer to deliver. In your case it looks like they changed it 3 times. Again so sorry for the delay. We offer several upgraded shipping options at a significantly reduced cost in our shopping cart. These options are great if you have a time sensitive project and need the parts you ordered immediately.

I just sent you a PM and my contact information is listed below. Please feel free to contact me directly if there is anything further I can do to assist. If you are willing to give us another opportunity to earn your business I would be happy to assist you personally. I’ll see what I can do to make up for the delivery mishap. Thanks for the understanding and support.

Warm Regards,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com Read less