Reached out by phone with an issue after spending several thousand dollars on their products and spoke to a very nice man who assured me that sending an email to them was the way to receive a resolution since they definitely want me to be "happy". I wrote a nice email to them and explained my Dilemma was a result of their labelling of their very expensive product. They did not acknowledge my email let alone reach out to see if there was anything they could do. I will NEVER again get suckered in to buy such over priced knobs. Top Knobs is at the BOTTOM of my list!