Norma G.

I submitted an electronic order of canvases on Sunday afternoon and the CanvasDiscount website duplicated my $75 order. I emailed them as soon as I received the second confirmation email. They responded on Monday saying they couldn't stop production and gave me the shipping info.

I sent a second email asking for my $75 refund and they sent me the following email.

We would like to offer you a refund however, to avoid further shipping costs for you and for us, and also to stay environmentally friendly, there is no need to send the package back to us.
Instead, we kindly ask you to take a sharp object and to make a cut through the canvas, blanket or other photo gift product. You can also make the cut away from any people or faces instead of directly through the middle of the product.
If you cannot make a cut through your item (such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratch the surface with a sharp object.
So that we can validate the refund, please take a picture of the destroyed item and send it to us, as an email attachment.
Once you do this, we will be able to process your refund.
Do not dispose of the product until we confirm that your refund has been processed.

I refuse to destroy pictures of my granddaughter, family and friends. I am appalled that a company wouldn't take responsibility for duplicate orders their website created. They should be thankful that I'm a great repeat customer and should want to preserve customer goodwill. I see other complaints about unauthorized duplicate orders and this is the type of bad customer service they take pride in.

I will be sure to share my bad experience with my family and friends and that's too bad because I've always been very happy with their product!

I have bought quite a few frames from this company and I have always been very happy with the workmanship and quality.