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1 Review by Norma

iHerb

iHerb

6/25/19

I ordered products for my brother and received email that order was placed and an expected delivery date. A few weeks later my brother called asking when will items arrive. I went in my old email and found order to reach out to company. I tried calling to no avail and finally got thru chat. They told me my order was cancelled ( by them) because they needed a bank code of some sort authorizing transaction, no not the 3 digits on back of card. I'm assuming this was because I was shipping to a diff address. They told me to submit this info thru the acct I set up on their site. I went to site and was locked out! I got thru on phone by repeatedly calling. Lady said someone will call you. Someone called and seemed concerned said she'd look into it. I told her I couldn't get into acct to give them info they requested, bty No other on line transaction ever asked for this. So I was treated like a criminal for trying to use my own credit card. Needless to say they NEVER resolved issue. So I went to another vitamin company. I used A1 Supplements for my brother's order. I also use Vitacost and Lucky. No problems there!

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