Nora R.

We had planned a surprise bday trip for my father in law in July. He has never been outside of Texas and has always wanted to go to Seattle. We booked the trip January 28. Once the nation was put under locked down due to COVID19, my father in law got very worried about traveling to Seattle since he isn't in the best health. I started to cancel everything the middle of March because I knew it was going to take a while. American Airlines refunded, no questions asked. Air BNB refunded, no questions asked. My rental car through hot wire is a different story unfortunately. I waited about a month with no response. So I chatted with a Hot wire representative who said my cancel request was DENIED! I asked why and they said because my trip was still so many months out and to send in another cancellation form closer to my trip date. Today (5/26/2020) I called to get a status check and they said THEY COULD DO NOTHING FOR ME! COULD DO NOTHING! What kind of customer service is this?! We are in the middle of a global pandemic and all this company can think about is THEIR MONEY! It is absolutely absurd! I will continue to email them EVERYDAY until someone gives me another answer! THE CANCELLATION IS NOT OUR FAULT! We would of LOVED to get away from Texas for a little bit but I understand my father in law's concerns. SHAME ON YOU HOTWIRE! I WILL NEVER USE THEM AGAIN TO BOOK ANYTHING! RUNNN! DON'T BOOK WITH THEM! BOOK WITH KAYAK! THEY ARE MORE CUSTOMER FRIENDLY AND DO CARE ABOUT THEIR CUSTOMERS! I seriously wish I could leave NO STARS!