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From day one i attempted to pay on my trial account. There was an issue where it wouldn't or couldn't take my money. I was not notified. I work really long days constantly, so with what little time i had i was trying to set up my account. Now all contact information stored in their system is lost, information i can't get back, because they have no way of activating an account that is permanently deleted, yet unusable email address ever again. No one can use that email name, that contact information is lost to me, and they have no way to give me back my email address i thought i paid for with my credit card information sitting on the account. They tell me it's been deleted, but no one can ever used that email name again...
Nope N.'s review of Startmail earned 9 Very Helpful votes
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Hi Nope N.,
We are sorry to hear this occurred.
When a payment attempt fails, you will be notified about this via email and a banner is displayed in your inbox alerting you to the issue. We offer a grace period of up to 7 days after the trial period ends (or 30 days after the payment date for renewing accounts) to complete the payment. If you require more time, our support team can also extend this period.
Once a StartMail account is deleted, it cannot be recovered. As a security measure, we do not retain backups or store any of your data. It is not possible to create a new account with an email address that has been used before to avoid identity theft and associated risks.
Thank you for your understanding.
Kind regards,
The StartMail Team