Non V.

Normally I don't get a snippy customer service rep but I have twice with this team. To their credit they are Americans and not Phillipinos or Indians (non-native speakers) but they copped an attitude when I suggested their site had a glitch (two, actually). To fix the glitch the tech marked a Traveler Inquiry as Spam which is incorrect. The VRBO site actually showed this Traveler had "1of2 Payments Outstanding" when she never booked in the first place. In fact, my page STILL lists this Traveler as owing. Furthermore, I rec'd a reply from a customer rep a week after my initial contact and it had nothing to do with my inquiry, so I responded back five days ago and have yet to hear back. These guys don't have their act together (yet they're charging a total of 16.6% of my booking, all fees included.) Not getting my monies worth. Wish they had competition!