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Non C.

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Experience: Computers & Technology

Member since January 2020

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1 Review by Non

1/23/20
So, this review isn't so much about Costco but "Innovel" the company they use to deliver their appliances.

Costco!, PLEASE, PLEASE, PLEASE find a different delivery company to work with! Innovel is completely incompetent!!!!

We had our washer and dryer delivered on a Friday which included installation. The delivery driver said they he was told to just drop it off and had no hoses, cords, etc for the installation. He even showed me his delivery sheet which confirmed what he was saying so my wife calls Costco after they leave and Costco says that they were definitely supposed to install them. The lady from Costco then calls Innovel about the situation and they said they would send another team out on Saturday to install them between 4:30 and 6:30.

Saturday rolls around and 6:30 comes and goes with no call and a no show from Innovel. 3 HOURS LATER!!! They call and say that their truck broke down! My question is, if your truck broke down and you know you were supposed to be her by 6:30 why would you wait 3 hours to call!! Total BS.

So, we call Costco again!!! and they call Innovel, Innovel says they will come Monday between 9 and 1. Guess What?!! No call, No show!!! So we call Costco again!! and Innovel says they never had us on the schedule for Monday!!! At this point i'm boiling!!! Wanted to send everything back and order from a different place.

The lady from Costco assures us that they will compensate us for our troubles and scheduled Innovel to come on Tuesday. So finally they show up on Tuesday. One of the delivery drivers rings the doorbell and as I open the door I see the other delivery driver unloading a stove!! The guy at the door says "I have your delivery", I'm like WTF!!! this has to be a joke! Am I on Punk'd or in the Twilight Zone!!!

I tell him no I didn't buy a stove and told him what he was supposed to be there for and he goes back to the truck and retrieves the things he needed to install the washer and dryer.

At total mess!!! I don't see how they are still in business!!!

I will never order any more appliances from Costco until they are using a different delivery company.

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