An egg incubator was listed as "NEW", I accepted that it was bought and returned as uneeded/unused as we all have done that. I received the unit, but did not need/use, as the shipping was late and I purchased another to meet my immediate need. The box appeared new and sealed, I did not worry about opening it. When I did have a need for the unit, I opened, plugged in and unit did NOT work! I contacted the original manufacture, the faulty part was not available, and their responsibility ended with the original purchaser when they replaced the faulty product. IF, the unit was tested (as CLAIMED), it was easy to see it was faulty. I have contacted DOLLARHOG numerous times with promises of returning my calls, all to NO available. Purchasing from this company is worse than gambling, very high risk of bad product with minimal benefit, marginally reduced price.