I recently (jokingly) made a petition about a friend of mine, and a worker named max contacted me and gave some advice because it wasn't a clear joke petition, And I said sorry mine is a joke petition, he said no need to apologize and went on as usual, I said oh your not a bot? And he was very friendly and I cracked a joke, and he went with it to make the awkwardness of a stranger texting you go away, I loved max, he was wonderful! Will use the site again and hope me and max are in contact someday again to check on how he's been.