NOEMI A.

On september 16th I ordered a palette and an eyeliner. After 7 days (24th)I received the invoice and I noticed a mistake in my address so I immediately sent them an email telling them the right address. They answered me thanking me for the correction and that they were having a huge number of shipments and orders and that I had to wait between 4-7 days. In the next 2 days I received another invoice and I saw that they didn't correct my address so I wrote them an email and they answered me that my order was already sent and that I didn't inform then in time, after few minutes I received another email where was written that the order was changed to complete. The only mistake in my address was the number of the house but the postcode and everything was correct and in my street there's no flat like mine with the same name! I wrote them 3 emails and 2 requests on their website but nothing and no answer. Yesterday I sent them an email very upset telling them that I want my money back and that this is not absolutely the properly way to treat customers! I'm still waiting for an answer but nothing. Obviously after this bad experience I'll never order something with them again!