Had a very positive experience dealing with Tina from daisyever. I received my dress and unfortunately there was a burn hole on the side. After contacting Tina and sending her pictures, she assured me that they would make me a new one and ship it immediately. Within a month (an acceptable time frame since I ordered the dress in advance) I received the new dress and was very happy with the results. Thank you Tina! For making the mother of the bride very happy!