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Noelle R.

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Experience: Computers & Technology, Clothing & Fashion

Member since November 2017

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1 Review by Noelle

I ordered a patio set that was advertised at a huge discount appeared to be a great deal and Free Shipping pasted all over the ad. I placed the order and then received a call from the supplier asking where I lived because shipping was going to be very high. The supplier confirmed that the product was available. After waiting about 2 weeks I responded to Shop.ca to determine what was happening with my order. I received an email back informing me that the product was not available and the order had been cancelled despite the fact that it was already charged to my credit card. I called the merchant back and was informed the patio set was in fact still available. I responded to Shop.ca with this information and got a run-around. I copied and pasted the ad that was still on their website for this patio set including Free Shipping prominent in the ad. I then received another email stating abruptly that Shop.ca has a policy Apologies for the late reply. The order was advertised as free shipping but as per policy Shop.ca reserves the right to cancel any orders for special reasons, such as extremely high shipping costs. We apologize sincerely for the prior miscommunication. As far as I am concerned this is false advertising. Will never shop on this site again.
ShopCA T. – SHOP.CA Rep
Hi Noelle,

We apologize for the inconvenience but there was in fact no false advertising just that you never read the advert clearly.

If you go t the deal link here: https://shop.ca/deal/3295511 and click on"Shoipping Details" the article says the following:

"Our free shipping policy also has some small exceptions, like if you are purchasing an over sized, high-value or fragile product, but don’t worry, we will always let you know in advance of placing your order if special shipping rates apply."

We informed you of the extra rate and you refused to pay for it therefore we could not honor the order. It makes no sense that an item you paid $1000 for would be delivered to you for $600. Also, by the way, you gave us an address for a PO Box and based on our vendor's experience those usually get returned back.

In any case, Shop.ca does reserve the right to cancel your order but we did our job by informing you before hand and you have not read the policies around shipping.

Sorry for any inconvenience.

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