Noelle G.

I ordered from them weeks ago, and my package went missing while being delivered. Tracking says the package was delivered, but I never received it, so I contacted customer support.

Their customer support is terrible. They told me to contact the USPS and they would resolve the issue if the package didn't turn up. USPS didn't help so I filed a missing mail form. I relayed the information to BBToyStore, which led to an extremely frustrating experience.

They told me to wait. After a week, I contacted them again and they were less helpful than before. They seemed accusatory because, "It just seems strange that it would have disappeared." Apparently, according to them, mail doesn't go missing and because it says delivered it must have been. And everything comes back to the post office as if they know where it was delivered. I too wish every package had a tracking device so I never had to deal with BBToystore in the first place!

I haven't heard from them since March 17th, and I wouldn't be surprised if I never do again. I don't have what I ordered, and I lost money in the process. All BBToyStore gave me was a headache. I definitely do not recommend buying from them because there are better stores and sellers who are much more trustworthy and customer orientated.

UPDATE 3/20/2017: They seemed to have blocked me from their website. Just to prove how awful their customer service is; there is also a picture attached. It hasn't been 9 days, it's been over a week. And I never said this happened to me all of the time, but that USPS is known for losing mail; I love how they twist my words! They're set in their belief that the post office delivered the package to me; I must be lying or too stupid to find the package in my own mailbox. Terrible service! Terrible store! I'm sorry I ever wasted my time on BBToystore. They're upset I left a bad review, but they decided not to reply to my email and fix the issue. It's their fault as far as I'm concerned. It's not my fault I didn't receive my package. Any store that wants to keep its customers knows to correct the problem as quickly as possible and not upset them further. Hopefully, no one has as difficult a time as I did.

My direct quote about missing packages, and you can see I never said I claim it happens to me all of the time: "It's not strange, the USPS misplaces packages constantly. I worked briefly for Amazon customer service, and people reported missing packages daily, which we had to replace and refund."

I also added a photo detailing the timeline of our emails.