N n.

Website is very buggy during checkout mainly, doesn't allow you to enter line 2 of your address. Because of this I emailed them to ensure my address would show correctly on the parcel, however what I received back was an email saying my order had been successfully cancelled, which I never requested?

I then placed a new order (as they had cancelled my first one) which I never received a confirmation email for, then today (a few days later) I get an email saying Dermstore has cancelled my order as they no longer ship to freight forwarding services - why should this be their concern?!

UPDATE 15/08/2016 - it has now been 9 & 10 days respectively since I placed the orders and Dermstore STILL have not cancelled the payment authorisations. Very frustrating as since they won't let me buy their products, I would like to purchase them elsewhere but can't because the money for both cancelled orders is still frozen in my account! I phoned PayPal to ask about this and PayPal told me that Dermstore needs to cancel the authorisation on their end. When I requested this Dermstore replied back saying that the authorisation should release by itself within 5-7 days... it has already been 9 days now and I'm just supposed to keep waiting for the authorisation to expire on its own because they won't make the effort to go in and cancel it? I am not happy at all and based on the service I received I can not recommend them.

Also I would just like to note that I went back to double check the "Shipping restrictions" section on the site and there is zero mention of not posting to freight forwarding addresses - maybe this should be updated to prevent wasting people's time like this