TeenSafe and it's business practices are intolerable! First of all, the app doesn't not work as advertised. It rarely linked to the phones to provide up to date information. Secondly, they continue to charge your credit card even after cancelling the service via customer service AND email attempts several times. I had to get the credit card company involved, but they continue to charge! They are a ripoff and would not recommend getting into the service in the first place. I would rate TeenSafe a "0" if I could!
Greetings, Are you sure you are contacting OUR support team? In the past, we have been confused with other monitoring services. This is the TeenSafe contact information (800)245-8598 or email support@teensafe.com. Our U.S. based customer support team works very hard to quickly resolve issues. If you send me your email account we will immediately look into your issue. If an account has been canceled we can't keep charging your card. Please send your email address associated with your account to ruth.doering@teensafe.com and we'll address this immediately.