njmom l.

NORWEGIAN BLISS 02/18/23-02/25/23 WITH 4 PORTS in Roatan, Belize, Costa Maya and Cozumel.
THE GOOD: The trip price was fantastic, the deal was awesome with a buy one get one free flight, free wifi minutes and other deals. The food was great most of time at the main dining rooms, garden cafe, observation deck and local pub restaurant. Desserts were awesome. La Cucina was the best food of all, that was our one free specialty restaurant night and it was worth it.
I like that there was no one hounding you to take photos onboard.
The staff overall was super friendly, always aiming to please. I am amazed at the dedication of the ppl that work there, smiling, trying to make sure your stay is good and of course they work for extra gratuity so this is easy when there are so many awesome workers.
This particular ship has a lot to do that other ships do not have like go cart, laser tag, (mini golf- would say this one is for kids, very small only 5 holes), small bowling area. Most of the shows were a hit! But some other activities were done in the atrium when they should have been done in the bliss theater, no big deal just a suggestion really. They could have also used the Bliss theater for regular movies more often.
Excursions are pretty well organized. Airport transfers are very smooth transition.
THE BAD: Our trip was booked 6 months in advance but Norwegian had the airline assign our seats only 30 days prior (because of the b1g1 free, those seats are assigned last, whatever is leftover) and my hubby and i were not sitting together on either flight. There are no gaps in food availability but the garden cafe closes early at 9:30 pm when on other ships it stays open very late. The main dining rooms close at about 9:30 as well so the only place to eat is the local pub which has a limited menu after 10:30pm. Orange juice is very good, the other juices are too watered down. Room service charges a fee but after paying for my trip i refuse to pay extra for food at all. Its very disorganized to get a bar drink at any bar on the ship, its mayhem. They need a ticket system. They need to NOT schedule so many good activities at the same time. We sometimes had to leave one thing early, like karaoke, to join another like silent disco or the pool party.
Shopping- there are very few stores, I really wanted to do more shopping on board but there were barely any good options and no sale days until the end. No real sales on Spa treatments either. The art gallery was a waste of space and that could have been used to put in more stores for ppl to shop in.
The wifi minutes have to be used carefully, it works great as long as you are sure to log off every time after using it bc it will surely waste your minutes if you dont.
THE UGLY: I cant say it enough, hand cleanliness MUST BE ENFORCED! I would hear the staff say "washy, washy" LOL but a lot of people would just walk on by inside the garden cafe like clean hand do not matter. EVERYONE is touching the food tongs. On this ship they have a very nice hand washing station with lots of sinks but ppl just walked by and either used the hand sanitizer(at least it's something) or nothing at all-GROSS.
The show "SIX" was a total waste of time, poorly produced and executed and totally embarrassing for women who believe in female empowerment or feminists in general. Only 4 out of the 6 ladies who sang could actually sing well and the show was a complete mess, confusing, barely audible and just plain stupid. I hope to God they get rid of that show, it was terrible.
They missed one port stop and only refunded us $7.28 per person, like what? Why that amount? Lol
Getting off the ship early was crazy, long lines wrapped around and ppl skipping on lines that were made for immigration.
The stop at ROATAN was a complete nightmare once you are on the beach, the amount of times I had to say NO to people hawking their wares was insane, all kinds of things jewelry, drinks, clothes, but especially ladies trying to give you super expensive massages and then they touch you without permission. They touched my husband when i wasn't present but he is a nice guy and just said no quietly, they touched me and i flinched and gave them a nasty look and said in Spanish "don't touch me, i don't want anyone touching me!" because at that point i had said NO like 20 times. So they finally left me alone but it was ridiculous. They accosted EVERY SINGLE NCL passenger. They were like vultures. So we decided to walk further down on the beach and found a quiet area where they weren't allowed. I wish i had known sooner. NCL needs to warn ppl about this and take action. I know the ppl of Roatan make a living this way but its too stressful when trying to enjoy a beach day with your family. I also didn't trust that they wouldn't steal something while i was in the water.
One of the most important things on this ship is the reservation of shows, but if you are worried about Covid take your mask or ask guest services about giving you a free mask. NCL does not force ppl to give you space, like leave one seat empty in between family or couples. Literally all they have to do is make an announcement for ppl to try to give space by way of one empty seat. Most ppl did this on their own but others just squeezed in every empty seat and those were always the ones with no mask on risking ppl getting sick due to the closeness and longevity of the shows.

AS A NEW CUSTOMER YOU WOULD THINK THEY THEY WANT REPEAT BUSINESS BUT I GUESS NOT! I HAD SEVERAL ITEMS ABOUT $200, PLACED MY ORDER AND CHECKED OUT. THERE WAS A PROMO CODE WELCOMEVC FOR $30 OFF THAT I MEANT TO USE SO I LITERALLY CONTACTED THEM RIGHT AWAY, NOT EVEN 5 MINUTES LATER I ASKED IF THEY CAN HONOR THE PROMO CODE, OR ADJUST MY TOTAL PURCHASE PRICE. THE GUY ASKS FOR MY ORDER NUMBER AND THEN TELLS ME I CAN NO LONGER USE THE PROMO CODE BECAUSE THE ORDER WAS PLACED. LOL, DUH, I JUST GAVE YOU THE ORDER NUMBER YOU ASKED ME FOR, SO OF COURSE THE ORDER WAS PLACED. I ASKED IF I CAN CANCEL THE ORDER AND REDO IT WITH THE PROMO CODE AND HE SAID I CAN ONLY CANCEL THE ITEMS WITH EACH SELLER INDIVIDUALLY. IM LIKE WHAT?
I WILL NOT BE BUYING FROM THEM EVER AGAIN AND I WILL BE ADDING OTHER NEGATIVE REVIEWS ELSEWHERE BECAUSE THEIR CUSTOMER SERVICE IS TERRIBLE AND THEIR FEES ARE TOO HIGH.I JUST HOPE MY ITEMS ARE AUTHENTIC OR I WILL BE FILING A CLAIM TO GET A REFUND.
AND TO VC- DONT ANSWER ME BACK WITH YOUR STUPID: "We will keep working to transform the fashion industry by empowering our community of fashion activists! " ITS OFFENSIVE THAT YOU DONT EVEN TAKE OUT THE TIME TO ANSWER EACH PERSON BACK WITH AN ACTUAL STATEMENT THAT MAKES SENSE AND IS NOT PURPOSELY REPETITIVE. SO DONT BOTHER, I WOULDNT WANT YOU ALL TO GO THROUGH THE TROUBLE. AND DONT TELL ME TO CONTACT YOU BACK EITHER, YOU ALL LOST YOUR CHANCE WHEN YOU IMPROPERLY TRAINED YOUR REPRESENTATIVES TO DENY A SIMPLE REQUEST TO USE A PROMO CODE THAT SHOULD HAVE BEEN HONORED.